Our Shipping/Handling/Return Policy

Shipping charges are for the continental U.S.. All shipments are sent UPS or FedEx ground service. Charges include packing, handling, shipping and insurance in transit. We do not accept C.O.D. orders. Purchase Orders are acceptable from recognizable corporate, governmental and agency entities. Should you request it, we can notify you by email when your package ships. All video magnifiers (CCTVs) sold by The Visual-Tech Connection (VTC) are covered under a 30 day Money-Back Guarantee (less shipping charge). All product returns must have a Returned Merchandise Authorization (RMA) number issued by VTC. Either email or call VTC at 1-800-589-8835 to receive your RMA number. Products returned without an RMA number are subject to a 20% restocking fee. Products must be returned in "like new" condition along with all packaging, documentation, warranty cards, manuals, and accessories. Products returned by customer with damaged or missing accessories will be charged a 20% restocking fee or the cost of replacement or repair, whichever is less. Products should be returned with proof of delivery and insured or VTC will not be responsible for loss or damage during shipment. Once VTC has inspected all returned items, the necessary credit and refund will be issued.

The Visual-Tech Connection, P.O. Box 1996, Westerville, OH 43086
Phone: 614-899-9989 (Toll-Free: 800-589-8835) Fax: 614-899-7553

Last Updated 09/24/07